This workshop identifies the PROBLEM standing in your customer's way and the VILLAIN causing it. This creates the story conflict.
SB7_5 - What external problem do they face?
The tangible, observable issue. The thing anyone could witness. "The website doesn't rank in Google." "The accounting is messy."
SB7_6 - How does that external problem make them FEEL?
This is the internal problem. Frustrated? Worried? Embarrassed? Confused? Stressed? Behind? This is what they're really buying a solution to.
SB7_7 - What's WRONG about the fact they're facing this?
This is the philosophical problem. Why is it unjust or wrong? "Business owners shouldn't have to choose between growth and sanity." "Good contractors shouldn't lose work to fast-talking salespeople."
SB7_8 - What is the villain?
Give the root cause a name. Not your competitors - the deeper enemy. "Confusing Marketing Advice." "Shady Contractors." "Information Overload."