This workshop documents your methodology and what customers experience working with you. Walk us through everything in detail.
PROCESS_01 - Walk through from initial contact to completion:
Start with the phone rings or email comes in. Then what? Every step until final invoice and follow-up. Don't skip anything.
PROCESS_02 - What surprises people most about working with you?
What do customers comment on? What's different than they expected? What do they mention when telling friends?
PROCESS_03 - What do people expect vs. what it's actually like?
Where are customer expectations wrong? What's easier or harder than they thought? What takes longer or shorter?
PROCESS_04 - What questions do you answer over and over?
The questions every customer asks. The concerns everyone has. The clarifications you always have to give.
PROCESS_05 - What do customers wish they had known before starting?
After projects are done, what do customers say they wish they'd known going in? What would have helped them?
PROCESS_06 - How long does a typical project take and what affects timeline?
Real timelines. What makes it faster or slower? What delays are common? What can customers do to speed it up?
PROCESS_07 - What should someone do to prepare before working with you?
How can customers set themselves up for success? What makes your job easier? What should they have ready?
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